You know that the success of a hospitality business depends on customer satisfaction. You also know customer satisfaction is driven by more than just the staff that interact directly with the customer. There are people in the kitchen, on housekeeping teams, manicuring the grounds, replenishing supplies, cleaning the facility and so much more. These people sometimes don’t even see a customer, much less directly interact with them. But their performance has a direct impact on the customer’s perception of service.

If your support services are understaffed or are experiencing exceptional OT and turnover, you are facing an existential challenge. In an economic climate of near full employment, finding reliable, productive staff is far more difficult than it was a short time ago. You may have tried, unsuccessfully, to augment your regular staff with a temporary service. Remember, most staffing companies face the same challenges as you do. GoshenHR however, takes a different approach with significantly better outcomes.